The Art of Helping
Nurture a climate of trust in which coworkers feel they can come to you to both offer and receive help. Appreciate the roles a helper can play and when each is appropriate. Practice an inquiry process to learn how best to help.
Mind Challenge Index
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1
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The Art of Helping
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Guidelines CoachingOurselves Module
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Management Happenings (10 min.)
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2
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Topic Overview (1 min.)
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Helping (10 min.)
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What Goes Wrong? (10 min.)
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3
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Helping Unbalances the Relationship (1 min.)
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Roles for Providing Help (5 min.)
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Another Approach: Humble Inquiry (5 min.)
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Types of Inquiry (3 min.)
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Helping Exercise (20 min.)
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Helping Exercise: Debrief (5 min.)
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The Helping Conversation (5 min.)
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Going Forward (5 min.)
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4
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Wrap up (5 min.)
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That's it!
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Reading and References
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Instructor(s)
Professor
Edgar Schein
Edgar Schein is the Society of Sloan Fellows Professor of Management Emeritus at the MIT Sloan School of Management in Cambridge, Massachusetts, USA. He investigates organizational culture, process consultation, the research process, career dynamics, and organizational learning and change. Professor Schein has been a prolific researcher, writer, teacher, and consultant. Besides his numerous articles in professional journals, he has authored fourteen books.
